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InfoFocus.com.au and Annual Reporter.com eCommerce policies

 

InfoFocus Australia Pty Ltd ABN 44 001 835 838

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

eCommerce Policy Menu

 

Terms, Conditions and Refund

  • If you are not entirely satisfied with your purchase from us, please return the product in its original packaging and we will refund the full amount of the purchase.
  • Goods must be returned in the original condition that they were received.
  • Goods must be returned to the following address: PO Box 224 Curtin ACT 2605
  • If you wish to return a product, please contact us in advance by the following methods and indicate why you are returning the goods:
  • Any claims and returns must be made within 30 days of receipt of the goods from us.
  • When we receive the goods in their original condition we will make a refund to you within 7 working days. Our working days are Monday to Friday 9am to 5pm, excluding public holidays.
  • Original shipping and handling charges are not refundable except in the case of goods damaged in transit to you from our premises.
  • Return shipping cost must be borne by the purchaser except in the case of goods that have been damaged in transit.

 

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information you provide is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

 

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

 

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:

a. permitted or required by law; or,
b. trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
c. investigating fraud which has already taken place.

The information is not provided to these companies for marketing purposes.

 

Data Security

Our web servers encrypt data you input into the InfoFocus Australia and/or Annual Reporter web sites when in route between your browser and the web server. This practice helps prevent unauthorized third parties from intercepting and gaining access to your private data during transmission over the Internet. The web servers use 128-bit Secure Socket Layer (SSL) encryption.

 

Our commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

 

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information in our Contact us page We reserve the right to make changes to this policy. Any changes to this policy will be posted.

 

Shipping Policy

Our aim is to get things to you as quickly as humanly possible. Our shipping charges are based on Australia Post standard rates for small packages, the packaging material and a very small handling charge (we are not in business to "profit" from shipping and only charge you what it costs us). Our primary shipping service is Australia Post and most of the time your books should arrive in 3 – 5 working days from the time you place your order.

 

Shipping delays and stock availability

We have hundreds of pre-printed copies of our books and reprint when stocks are low, based on our order history. If however, we have run out of stock of a book, we will inform you within 2 business days. At this time we will give you an estimated time of delivery for new stock. If you are not prepared to wait for the new stock, we will give you a full refund on your purchase price and delivery charges. If we are aware of any shipping delays using our normal method of delivery, we will find an alternative method. If this alternative results in excessive delivery delays beyond our normal stated delivery times, we will inform you within 5 business days.

 

International Shipping

If you would like to make a purchase and have it shipped internationally, please send us an email at info@infofocus.com.au. Be sure to include the number of books you'd like to purchase, your shipping address, phone number, and the email address. We will contact you with regards to payment options and shipping charges to your country. At this time, InfoFocus Australia does not know of any export restrictions for our product, however, should we discover that some restrictions are in place at any time, we will let you know before shipping.

 

 

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